Refund Policy

This Policy applies to payments made to TechBuzzo LLC (TechBuzzo) for professional services. It supplements and forms part of the Terms and Conditions. In the event of a conflict with a specific signed contract, the contract prevails.

1. Nature of payments

All payments are deemed to cover capacity reservation, planning, resource allocation and service delivery. TechBuzzo provides customised professional services, so operating and management costs are incurred from the outset.

2. Start of the service

The service is deemed to have started upon the first payment (full or partial). From that moment TechBuzzo allocates resources and begins value-generating activities (planning, setup, analysis), and the non-refund rules apply.

3. Earned portion: No Refund

General rule: No refunds are issued for amounts corresponding to work already performed, earned or allocated, nor for costs incurred.

4. Definition of "earned" by engagement type

For the calculation of any refund (where applicable), earned work is defined according to the engagement type:

• Hourly: Total hours recorded, invoiced or performed.
• Fixed Price / Full Delivery: Reasonable progress of the work, or milestones started/performed according to the schedule.
• Instalments: Instalments associated with milestones already started or with time periods already elapsed.
• Monthly fee (Retainer): The full month is deemed earned when the billing cycle begins.

5. Monthly fees (Maintenance / Retainer)

Recurring monthly payments are non-refundable. If the client cancels, the service will be maintained until the end of the month paid for. No pro-rata refunds are issued for mid-month cancellations.

6. Failure to provide information

If the client fails to provide the necessary information, access or approvals, TechBuzzo may pause the project, but this does not create any right to a refund of amounts already paid. Timelines will be rescheduled subject to availability.

7. Cancellations by the Client

7.1. No refund for work performed

If the client cancels, amounts earned or work already started will not be refunded.

7.2. Discretionary credit

If there is a balance clearly not worked on (paid in advance and not started), TechBuzzo may, at its sole discretion, offer a credit towards future services (valid for 180 days) or a partial refund less administrative costs, unless the specific contract states otherwise.

8. Cancellations by TechBuzzo

8.1. Due to the client

If TechBuzzo cancels due to the client's breach (non-payment, abuse, violation of terms), no refund will be issued.

8.2. Due to TechBuzzo

If TechBuzzo has to cancel the service for its own reasons (not attributable to the client), it will refund only the unearned / unworked portion of the money received. Work already performed and deliverables already delivered will not be refunded.

9. Third-Party Costs (Non-refundable)

Payments for licences, domains, hosting, cloud services, APIs, advertising or any third-party tool contracted on the client's behalf are strictly non-refundable.

10. Chargebacks and Disputes

The client undertakes not to initiate chargebacks except in the case of actual fraud or evident total breach by TechBuzzo where no service whatsoever has been provided. An unjustified chargeback for services rendered will be considered a material breach, entitling TechBuzzo to suspend services and to claim the debt plus expenses and legal costs.

11. Credits

Credits granted by TechBuzzo are valid for 180 days and are neither transferable nor redeemable for cash.

12. Procedure for requesting a review

If the client believes they are entitled to a refund under this Policy:

1. Send a request to: contacto@techbuzzo.com
2. Deadline: Within 15 calendar days of the payment or event.
3. Evidence: Attach the invoice and a detailed reason.
4. Response: TechBuzzo will respond within an estimated 10 business days.
5. Refund: If applicable, it will be issued through the same payment method where possible, less non-recoverable fees.

13. Currency and Net Received

TechBuzzo invoices in USD. The client is responsible for ensuring that the payment reaches TechBuzzo "net" (Net Received), covering fees and taxes on their side.

14. Acceptance

By paying for or contracting services, the client declares that they have read, understood and accepted this Policy.

15. Contact

For queries about payments and refunds:
1000 Brickell Avenue, Miami, Florida, 33131, United States
contacto@techbuzzo.com