Refund Policy

This Policy applies to payments made to TechBuzzo LLC (TechBuzzo) for professional services. It complements and is integrated into the Terms and Conditions. In case of conflict with a specific signed contract, the contract prevails.

1. Nature of Payments

All payments are considered to be for capacity reservation, planning, resource allocation, and service execution. TechBuzzo provides customized professional services, so operating and management costs are incurred from the start.

2. Service Start

The service is considered started with the first payment (total or partial). From that moment, TechBuzzo allocates resources and begins value-added activities (planning, setup, analysis), applying the non-refund rules.

3. Accrued Portion: No Refund

General Rule: No refunds are made for amounts corresponding to work already performed, accrued, or assigned, nor for costs incurred.

4. Definition of "Accrued" by Modality

For the calculation of any refund (if applicable), accrued work is defined according to the modality:

• Hourly: Total hours logged, billed, or executed.
• Fixed Price / Full Delivery: Reasonable progress of work or milestones initiated/executed according to the schedule.
• Installments: Installments associated with milestones already initiated or time periods elapsed.
• Monthly (Retainer): The full month is considered accrued upon starting the billing cycle.

5. Monthly Payments (Maintenance / Retainer)

Recurring monthly payments are non-refundable. If the client cancels, they will maintain the service until the end of the paid month. No prorated refunds are made for cancellations mid-month.

6. Failure to Provide Information

If the client does not provide necessary information, access, or approvals, TechBuzzo may pause the project, but this does not generate a right to a refund of what has already been paid. Deadlines will be rescheduled according to availability.

7. Cancellations by the Client

7.1. No refund of work performed

If the client cancels, accrued amounts or initiated work will not be refunded.

7.2. Discretionary Credit

If there is a clearly unworked balance (paid in advance and not started), TechBuzzo may, at its sole discretion, offer a credit for future services (valid for 180 days) or a partial refund deducting administrative costs, unless the specific contract states otherwise.

8. Cancellations by TechBuzzo

8.1. For cause of the client

If TechBuzzo cancels due to client breach (non-payment, abuse, violation of terms), there will be no refund.

8.2. For cause of TechBuzzo

If TechBuzzo must cancel the service for its own reasons (not attributable to the client), it will refund only the unaccrued / unworked portion of the money received. Work already executed or deliverables already delivered will not be refunded.

9. Third-Party Costs (Non-refundable)

Payments for licenses, domains, hosting, cloud services, APIs, advertising, or any third-party tool contracted on behalf of the client are strictly non-refundable.

10. Chargebacks and Disputes

The client agrees not to initiate chargebacks unless in case of actual fraud or evident total non-compliance by TechBuzzo where no service was rendered. An unjustified chargeback on services rendered will be considered a material breach, enabling TechBuzzo to suspend services and claim the debt plus legal expenses and costs.

11. Credits

Credits granted by TechBuzzo are valid for 180 days, are not transferable, and cannot be exchanged for cash.

12. Review Request Procedure

If the client considers they have a right to a refund under this Policy:

1. Send request to: contacto@techbuzzo.com
2. Deadline: Within 15 calendar days from the payment or event.
3. Evidence: Attach invoice and detailed reason.
4. Response: TechBuzzo will respond within an estimated 10 business days.
5. Refund: If applicable, it will be made using the same payment method where possible, deducting non-recoverable fees.

13. Currency and Net Received

TechBuzzo bills in USD. The client is responsible for the payment reaching TechBuzzo "net" (Net Received), covering commissions and taxes on their side.

14. Acceptance

By paying or contracting services, the client declares to have read, understood, and accepted this Policy.

15. Contact

For inquiries about payments and refunds:
1000 Brickell Avenue, Miami, Florida, 33131, United States
contacto@techbuzzo.com