Maintenance and Technical Support

We ensure the stable, secure, and updated functioning of your systems, applications, digital platforms, cloud infrastructure, and AI-based solutions.

Talk about Maintenance and Support

El mantenimiento y soporte mantiene los sistemas, aplicaciones e infraestructura de una empresa estables, seguros y actualizados, con monitoreo, parches y resolución de incidencias. En TechBuzzo ofrecemos soporte continuo con un punto de contacto senior y estable: monitoreamos, aplicamos mejoras evolutivas y operamos su nube, por eso hay clientes que siguen con nosotros hace casi una década.

Why hire Maintenance and Support with us?

We keep your systems running with stability, security, and optimal performance, ensuring operational continuity and continuous improvements.

Monitoring and continuous stability

We supervise the performance of your systems, critical services, and applications with preventive alerts.

Security updates and patches

We keep your platforms protected through updates, patches, and cybersecurity best practices.

Specialized technical support

Incident resolution, error analysis, real-time assistance, and support for all types of platforms.

Evolutionary maintenance

We implement continuous improvements, new features, performance optimization, and technological evolution.

Support for integrations and APIs

We maintain stable integrations with ERPs, CRMs, payment gateways, AI, automations, and external services.

Infrastructure and cloud always operational

We manage servers, containers, access, backups, CI/CD, and cloud environments to ensure availability.

Our Maintenance and Support Process

We have a clear methodology to ensure operational continuity, constant improvements, and timely support.

1

Diagnosis and initial evaluation

We analyze your systems, identify risks, critical points, stability, and support needs.

2

Monitoring and preventive management

We implement alerts, measurements, and active supervision to avoid failures and ensure stability.

3

Incident resolution

We attend to technical problems, downtime, errors, optimization, and specialized support when you need it.

4

Evolutionary maintenance

We apply functional improvements, performance adjustments, and strategic updates for your platform.

5

Continuous accompaniment

Periodic reports, recommendations, technology roadmap, and dedicated support for your operation.

What we cover in Maintenance and Support

We include comprehensive support for systems, infrastructure, web platforms, APIs, automations, AI, and cloud environments.

Linux and Windows serversCloud infrastructure (AWS, Azure, GCP)Docker and containersCI/CD (GitHub Actions, GitLab, Jenkins)SQL and NoSQL databasesREST/GraphQL APIsAutomations and workflows (n8n, Make)Monitoring (Prometheus, Grafana)Backups and recoverySecurity and patchingFrontends (Svelte, React, Angular)Mobile apps and PWAs
Advisory support for CTOs, CIOs, and leadershipHybrid and multi-cloud environmentsSentiment analysis and message classificationData analytics and control dashboards (BI)Apache AirflowWeb and mobile applicationsCloud architectures (AWS and other providers)Internal assistants for sales and support teamsBiometric authenticationCustomer service and support automationDeployment automationDeployment automation (CI/CD)Automation of flows between areas and systemsForm and CRM automationMarketing automation and sales follow-upBusiness process automationLogistics and dispatch process automationTest automationReport automationAdministrative and back-office task automationIntelligent automation of emails and ticketsBackups, snapshots, and recovery policiesLocal databases (SQLite, Hive)NoSQL databases (MongoDB)SQL databases (PostgreSQL, MySQL)BigQueryAdvanced search in knowledge bases (RAG)User training and awarenessChatbots and assistants with the OpenAI APIChatbots and assistants on web and WhatsAppChatbots and virtual assistants for customer serviceCI/CD and DevOps practicesContainers and orchestration (Docker, Kubernetes)Backups and recovery plansCost optimization and consumption modelsCustom dashboards (Svelte, React)Custom WordPress developmentCustom full-stack developmentMobile-first, responsive developmentNative Android development (Kotlin)Native iOS development (Swift)Full-stack web developmentDevSecOps: security scanning and complianceInfrastructure and performance assessmentDigitization of administrative and operational processesCloud architecture design (AWS, Azure, GCP)Design of prompts, flows, and AI guardrailsDocker and KubernetesE-commerce with WooCommerce and ShopifyE-commerce and B2B and B2C digital sales channelsStaging, QA, and production environmentsMulti-cloud environments (AWS, Azure, GCP)Data strategy, analytics, and BITechnology strategy and roadmapCustomer experience strategies (CX)ETL / ELTSoftware architecture assessmentWorkload and dependency assessmentRisk assessment and security postureFirewall, VPN, and network segmentationApproval and validation workflowsFlutterIdentity management, access, and MFATechnology vendor management and evaluationGovernance, access, and MFA in cloud environmentsData governance and quality for businessGoogle Looker StudioHardening of servers and workstationsCollaborative tools and internal productivityAI for support in logistics and operational processesImplementations with OpenAI API and other providersInfrastructure as code (Terraform, Ansible)API integrationREST/GraphQL API integrationIntegration with APIs and external toolsIntegration with GA4, GTM, GSC, and Google AdsPayment gateway integrationIntegration of APIs and external servicesSystems and API integrationAPI and microservice integrationsAI integrations with CRM, ERP, and internal toolsIntegrations between CRM, ERP, and other platformsIntegrations across CRM, ERP, and internal systemsArtificial Intelligence and Machine LearningLanding pages optimized for conversionMigration of servers, applications, and databasesPredictive modelsPredictive models of demand, churn, and riskLegacy system modernizationGradual modernization of legacy systemsMonitoring of logs and security eventsMonitoring, logging, and observabilityMonitoring, logs, and alerts (Prometheus, Grafana, ELK)Monitoring, logs, and observabilityNode.js and TypeScriptNoSQL (MongoDB, Firestore)Automatic notifications via email, WhatsApp, and other channelsPush notifications (Firebase, OneSignal)AI and automation opportunitiesOptimization of web and mobile channelsCloud cost optimizationCost and resource optimizationPerformance optimization and autoscalingTechnical SEO optimizationOrchestration with KubernetesProcess orchestration with APIs and webhooksPerformance and Core Web VitalsCI/CD pipelines (GitHub Actions, GitLab CI, Jenkins)Incident response plansCybersecurity policies and proceduresPortals and self-service for customers and suppliersPower BIWeb application and API protection (WAF)Email protection and threat filteringPublication on App Store and Google PlayPWA (Progressive Web Apps)PWA (Progressive Web Apps)PythonReact NativeProduct and next-step recommendersAutomatic summaries of conversations and documentsSecurity and best-practices reviewSecurity in cloud environments (IaaS, PaaS, SaaS)Cloud security and complianceSecurity, backups, and maintenanceData synchronization across platformsReal-time sync (WebSockets, Firebase)SQL (MySQL, PostgreSQL, SQL Server)Svelte / React / VueTableauUse of AI in attention, processes, and decisionsUsing automation platforms (n8n, Zapier, Make, etc.)Workflows for sales and after-sales teamsTeam workshops and training

Who is this service for?

Ideal for companies requiring reliability, operational continuity, and long-term technical support.

Companies with critical operations

Organizations depending on stable, secure, and available 24/7 systems.

Businesses with active platforms

E-commerce, mobile apps, SaaS, or internal systems requiring support and continuous evolution.

Teams without own technical resources

Companies that need a senior, reliable, on-call technical team without adding it to payroll.

Growing startups

Companies that must scale fast and keep their systems running without interruptions.

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Do you need a team to keep everything running?

Let's discuss your operation and ensure stability, security, and continuous improvements in your systems.

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